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Human Factors

As aviation has evolved over the decades, accident rates have gone down.

Initially the focus and efforts were set on improving the airplanes and making them more reliable. After considerable improvements had been made and the accident rate lowered dramatically there still remained an accident rate that could not be contributed to machine failure.

Studies showed that human error now played the primary role in aviation incidents and accidents. Realizing this, industry efforts then turned to cockpit crews and CRM or Crew Resource Management was born.

Many years of industry wide efforts have helped to drastically improve the ways cockpit crews think, act and work together. What has become every day life and part of every aspiring pilots training is now spreading out into the maintenance world. Aviation technicians face many physical and mental challenges when performing their duties. From perceived and applied commercial pressures over environmental hardships to the complexity of many types of modern high tech aircraft, they are out there doing their best to ensure that the planes will safely complete their next mission.

If we consider that human error in maintenance contributes to 12% of today's accidents, we quickly realize that it is time to put an effort into changing this sad number.

Human Factors in Engineering and Maintenance is not a two day course that you can teach people and then forget about it. Human Factors in Engineering and Maintenance needs to be a way of life, which is promoted and fully backed from top level management through to all people involved directly or indirectly with the maintenance of these highly sophisticated flying machines which people for the greater part have come to trust.

Human Factors in Engineering and Maintenance works on the assumption that nobody intentionally makes mistakes that cause incidents or accidents. None of these highly trained professionals wants to see anyone hurt let alone killed because of a mistake they made. If this is the case, what can we, as an industry do to help improve the situation???

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